Travaux

Ingénieur Support Technique - Développement des Affaires

Le Caire, Egypte - 180824
Nous recherchons un ingénieur de support technique en développement commercial dynamique et techniquement compétent pour rejoindre notre équipe en Afrique du Nord. Le candidat idéal combinera une expertise technique à un sens aigu des affaires pour stimuler la croissance de nos solutions de test de matériaux dans la région. Vous serez chargé d'identifier de nouvelles opportunités commerciales, de fournir un support technique à nos clients et d'assurer la mise en œuvre réussie des produits et services des entreprises de notre mandant.
  • Éducation : Baccalauréat en ingénierie (de préférence en génie mécanique, électrique ou des matériaux) ou dans un domaine technique connexe.
  • Expérience : Minimum de 1 à 3 ans d'expérience en vente technique, en développement des affaires ou en soutien technique, de préférence dans le secteur des essais de matériaux ou des équipements industriels.
  • Compétences techniques : Excellente connaissance des équipements et des applications d'essai des matériaux. Une connaissance des produits Instron est fortement souhaitée.
  • Compétences en communication : Excellentes compétences en communication verbale et écrite, avec la capacité d'expliquer des concepts techniques complexes à un public non technique.
  • Compétences en vente : Expérience avérée en vente et en développement commercial, avec la capacité d'établir et d'entretenir des relations avec les clients.
  • Résolution de problèmes : Solides compétences d’analyse et de résolution de problèmes, avec une approche proactive pour identifier et répondre aux besoins des clients.
  • Déplacements : Volonté de voyager en Afrique du Nord pour rencontrer des clients et assister à des événements du secteur selon les besoins.
  • Langues : La maîtrise de l'anglais et du français ou de l'arabe est requise.
  • Salaire compétitif et primes basées sur la performance.
  • Formation complète sur les produits et services Instron.
  • Opportunités de croissance et de développement professionnel au sein d’une entreprise mondiale de premier plan.
  • Un environnement de travail solidaire et collaboratif.
  • Business Development:
    • Identify and develop new business opportunities in various industries, including automotive, aerospace, biomedical, and manufacturing.
    • Build and maintain strong relationships with key clients, partners, and stakeholders.
    • Conduct market research to identify trends, competitor activities, and potential areas for growth.
    • Develop and execute strategic sales plans to achieve sales targets and expand market presence.
  • Technical Support:
    • Provide expert technical support to clients, assisting with the selection, implementation, and troubleshooting of Instron products.
    • Conduct product demonstrations, training sessions, and technical workshops for clients and partners.
    • Collaborate with the technical team to ensure that all customer inquiries and issues are resolved promptly and effectively.
    • Assist in the installation, calibration, and maintenance of materials testing equipment at client sites.
  • Customer Relationship Management:
    • Serve as a technical advisor to clients, understanding their needs and providing tailored solutions that meet their testing requirements.
    • Ensure customer satisfaction by delivering high-quality technical support and maintaining regular communication.
    • Manage customer accounts, including follow-up on sales leads, quotes, and service agreements.
  • Reporting and Analysis:
    • Prepare regular reports on sales activities, market conditions, and customer feedback.
    • Analyze sales performance data to identify areas for improvement and inform future business strategies.
    • Provide input on product development based on customer feedback and market demands.
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Technical Support Engineer - After Sales Service & Application Support

Le Caire, Egypte - 18082402
We are seeking a skilled and customer-focused After-Sales Services and Application Support Technical Engineer to join our team in North Africa. The ideal candidate will play a crucial role in ensuring customer satisfaction by providing top-notch after-sales services, technical support, and application assistance. You will be responsible for maintaining and servicing our customers' testing machines, resolving technical issues, and helping clients optimize the use of their testing systems.
  • Education: Bachelor’s degree in Engineering (Mechanical, Electrical, or Materials Engineering preferred) or a related technical field.
  • Experience: Minimum of 1-3 years of experience in technical support, field service engineering, or application support, preferably in the materials testing or industrial equipment sector.
  • Technical Skills: Strong knowledge of materials testing equipment and applications. Familiarity with Instron products and their software is highly desirable.
  • Problem-Solving: Excellent diagnostic and troubleshooting skills, with the ability to resolve technical issues independently.
  • Communication Skills: Strong verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
  • Customer Service: Proven experience in providing excellent customer service and building strong client relationships.
  • Travel: Willingness to travel within North Africa to provide on-site support and services.
  • Languages: Proficiency in English and French or Arabic is required.
  • Salaire compétitif et primes basées sur la performance.
  • Formation complète sur les produits et services Instron.
  • Opportunités de croissance et de développement professionnel au sein d’une entreprise mondiale de premier plan.
  • Un environnement de travail solidaire et collaboratif.
  • After-Sales Services:
    • Perform installation, calibration, maintenance, and repair of materials testing equipment at customer sites.
    • Conduct regular preventative maintenance visits to ensure equipment reliability and performance.
    • Diagnose and troubleshoot technical issues, providing timely and effective solutions to minimize downtime.
    • Coordinate with the central technical team to escalate and resolve complex issues when necessary.
  • Application Support:
    • Provide expert guidance and support to clients on the proper use and application of Instron products.
    • Assist customers in optimizing their testing setups, including the selection of appropriate accessories, fixtures, and software configurations.
    • Deliver hands-on training sessions to customers, ensuring they are fully equipped to operate their testing systems effectively.
    • Stay updated on industry trends and new applications, advising clients on best practices and new developments in materials testing.
  • Customer Relationship Management:
    • Build and maintain strong, long-term relationships with clients by providing exceptional service and support.
    • Act as the primary point of contact for after-sales inquiries, ensuring prompt and clear communication.
    • Gather customer feedback and report on common issues or areas for improvement, contributing to product and service enhancements.
    • Work closely with the sales and business development teams to identify additional service opportunities and upsell maintenance contracts or upgrades.
  • Documentation and Reporting:
    • Maintain accurate records of service visits, repairs, and customer interactions in the company’s CRM system.
    • Prepare detailed service reports, including diagnostics, repairs performed, and recommendations for future maintenance.
    • Provide regular updates to management on service activities, customer satisfaction, and any recurring technical challenges.
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